Getting started

SmartReplyAssistant is an AI assistant that reads your incoming emails and chat messages, pulls answers from your own knowledge base, and drafts a ready-to-send reply in your own writing style — right inside Gmail, Outlook and other messaging sites.

Sign up for the free plan, add a few documents or FAQs to your knowledge base, and install the browser plugin. You can generate your first AI reply within a couple of minutes — no technical skills needed.

Just the free browser extension for Chrome/Edge. It adds a side panel to Gmail and Outlook (and other supported sites) — nothing to install on your server, and no change to your existing email setup.

Most users are up and running in under five minutes: create an account, paste a few FAQs or a website URL into the knowledge base, install the plugin, and you are ready to reply.

No. If you can write an email, you can use SmartReply. The assistant works inside the inbox you already use, and every draft is just a suggestion you can edit before sending.

Features

It summarizes incoming messages, drafts replies grounded in your knowledge base, translates messages and replies, detects tasks and appointments, and gives you daily/weekly chat digests — all from one side panel.

The AI uses your knowledge base, your tone setting, and the context of the conversation to write the way you would. You can pick a tone (neutral, friendly, formal …) and add notes before generating.

Yes. Open any thread and SmartReply gives you a short summary weighted to the latest message, so you grasp a long conversation in seconds without reading every line.

Yes. When a message is in another language, SmartReply can show a translation and also generate your reply in the language of the conversation — over 50 languages are supported.

Yes. SmartReply recognizes appointments, meetings and to-dos in your messages and offers a one-click button to add them to your preferred calendar (Outlook, Google or an .ics file).

Yes. Beyond email, SmartReply reads messaging sites and chat platforms, summarizes them by day or week, and surfaces tasks addressed to you (for example @mentions).

Yes. Create reusable reply templates per workspace and insert them with one click, or let the AI personalize a template to the specific message.

Knowledge base & AI

It is your company knowledge — FAQs, documents, policies, product details — that the AI uses to ground its replies. Instead of inventing answers, SmartReply pulls from what you provide so replies stay accurate and on-brand.

You do not train a model — you simply add entries to your knowledge base. Paste text, upload documents, or point our URL scanner at your website and it builds knowledge from your existing pages automatically.

Yes. Our URL scanner reads your website pages and turns them into knowledge-base entries, so you do not have to copy everything by hand.

We use leading models from Anthropic (Claude) and OpenAI for the best quality. Enterprise customers can also use a private/self-hosted model so no data leaves their environment.

Every reply is a draft you review before sending — nothing is sent automatically. Because replies are grounded in your knowledge base, they stay accurate; if something is off, you edit it or refine the knowledge entry.

Yes. When you correct an AI draft, SmartReply can log the change and — with approval from an owner or manager — turn it into knowledge so future replies improve.

Security & privacy

Yes. Your data is encrypted in transit and at rest, access is restricted to your workspace, and we never sell your data. You stay in control of what goes into your knowledge base.

Yes. We are built for European data-protection requirements, offer EU hosting, and provide a data-processing agreement. You can export or delete your data at any time.

Our infrastructure runs on European servers. Enterprise customers can request specific hosting regions or a self-hosted deployment.

No. Your messages and knowledge base are used only to generate your replies. We do not use your content to train shared AI models.

No. You can use our managed models, and Enterprise plans support your own or a self-hosted model (for example a private LLM), so sensitive data can stay entirely in-house.

Yes. You can delete individual knowledge entries, or your entire account and all associated data, at any time from your dashboard.

Pricing

There is a free forever plan to get started, plus paid plans that scale with the number of workspaces, knowledge-base entries and monthly messages. See the pricing page for current rates.

Yes — a free forever plan with one workspace, a few knowledge-base entries and a monthly message allowance. No credit card required.

Yes. Plans are month-to-month and you can cancel or downgrade at any time — no long-term contract and no cancellation fee.

You can keep reading and summarizing; new AI generations pause until the next cycle or until you upgrade. Cached results do not count against your limit.

Yes. Company plans add multiple workspaces, more seats, shared knowledge and team roles (owner, manager, editor, member). Contact us for Enterprise needs.

Integrations

Yes. The browser plugin adds a side panel directly in Gmail and Outlook on the web — read, summarize, translate and reply without leaving your inbox.

Yes. SmartReply works with shared and team inboxes, and can auto-select the right workspace (and knowledge base) based on the recipient address.

Yes. Open the plugin on any messaging site and click "Analyze this page" — it detects the message fields and adds the site so the assistant works there too.

Yes. We offer a REST API with token authentication so you can integrate AI replies and summaries into your own tools and workflows.

Why SmartReply

ChatGPT does not know your business and lives in a separate tab. SmartReply works inside your inbox, grounds every reply in your own knowledge base so answers are accurate and on-brand, and matches your style — no copy-pasting.

Those are full help-desk platforms you migrate to. SmartReply adds AI replies on top of the inbox and tools you already use — far simpler to adopt, much lighter, and a fraction of the cost.

No. Replies are written in your chosen tone and grounded in your own wording, so they read like you. And since every draft is editable, you always have the final say before sending.

No — it makes them faster. SmartReply handles the repetitive drafting so your team can focus on the cases that need a human. You stay in control of every reply.

Absolutely. There is nothing to code or configure on a server. You add knowledge by pasting text or a URL, and you reply with one click inside your normal inbox.

SmartReply tells you when information is missing instead of guessing, and suggests what to clarify. You answer once, add it to the knowledge base, and the assistant handles it automatically next time.

We are in early access with founding customers and ship improvements weekly. Start free with no credit card, keep full control of your data, and cancel anytime — the risk to try is essentially zero.

Frequently Asked Questions