Blog
Tips, tutorials, and news to help you get the most out of our platform.
Serve customers in every language without hiring a native speaker for each one. A detect-translate-draft-review workflow...
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Grounding AI replies in your own knowledge base is what separates accurate support from a confident-sounding chatbot. He...
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Self-hosting an LLM with Ollama gives you full data sovereignty and EU residency for customer communication — but it cos...
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When AI drafts your email replies, personal data is in motion. Here is where it flows, the GDPR principles that apply, t...
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Shared inboxes like info@ and support@ break without ownership, SLAs and a shared knowledge base. Here is how to run the...
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A practical system for an overflowing inbox: why mail piles up, the real cost of context-switching, a 4-step triage rout...
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