Generate replies automatically
with AI + your knowledge base.
Drowning in messages? SmartReply is the AI email writer that reads each one, pulls from your own knowledge base, and drafts a ready-to-send reply in your voice — right where your mail already lives. Reply in seconds, not minutes.
Free forever plan · No credit card required · Installed in under a minute
Gmail
Outlook
Teams
Slack
Telegram
WhatsApp
Discord
Instagram
Shopify
Amazon
Gmail
Outlook
Teams
Slack
Telegram
WhatsApp
Discord
Instagram
Shopify
Amazon
What you get out of it
Less time in your inbox, better answers, happier customers.
Save hours every week
Stop typing the same answers. A ready-to-send draft appears in seconds.
Always on-brand
Replies use your knowledge and your tone — in every language.
Never miss what matters
Triage surfaces what truly needs you and filters out the noise.
No new inbox to learn
Works inside Gmail, Outlook & more. One-minute install, no migration.
How it Works
No inbox migration. It works where your mail already lives.
Install the extension
Add SmartReply to your browser and sign in — right in the side panel.
Open your inbox
SmartReply detects the open message automatically. Nothing to forward, nothing to migrate.
Review & send
Read the AI summary, check the drafted reply, and insert it with one click.
Features that do the work for you
SmartReply reads the whole thread, decides what to do, and answers with what your company actually knows.
Smart triage
Knows what truly needs a reply and what is just a notification — no-reply and newsletter senders are filtered out automatically.
Your company knowledge
Answers are grounded in your knowledge spaces — per customer, project or product — so replies stay accurate and on-brand.
One assistant, every channel
Gmail, Outlook, Slack, Freelancer — and any messaging site you connect with one click. Same assistant, same knowledge, everywhere.
Workspaces for teams
Shared knowledge, roles and billing per workspace. Freelancers and agencies switch between client workspaces in one click.
Your key or ours
Use our managed AI out of the box, or bring your own API key as an add-on for unlimited, quota-free generations.
Privacy-first
GDPR-ready with a DPA, cache controls and an EU-hosting option. Your messages stay yours.
See it in action
Watch SmartReply summarize, translate and draft a reply — in under 90 seconds.
What early users say
“I save at least an hour a day, and the replies actually sound like me — not a robot.”
Lena B.
Freelance consultant
“Our support team answers twice as fast now, and always on-brand thanks to the knowledge base.”
Marco T.
Head of Support
“Setup took two minutes. It just works right inside Gmail — no new tool to learn.”
Sofia R.
Online shop owner
Trusted by growing teams
Built for the way you work
One assistant that adapts to your channels and your knowledge.
Support teams
Cut response time. Every ticket is triaged, summarized and answered from your shared knowledge base.
Freelancers & agencies
One login, many client workspaces. Switch context in a click and keep each client’s tone and knowledge separate.
Online shops
Answer “where is my order?” in seconds — same assistant across email today, marketplaces tomorrow.
Simple, Transparent Pricing
Start free forever. Upgrade when your inbox gets busy.
Limits are per workspace, not per inbox — connect as many mailboxes as you like.
Free
Free forever, to get started.
- 100 AI messages / month
- 1 workspace
- 3 knowledge entries
- Full AI access
- Replies in 50+ languages
- Community support
Starter
For active inboxes.
- 1,000 AI messages / month
- 5 workspaces
- 25 knowledge entries
- Full AI access
- Replies in 50+ languages
- Ticket support
Pro
For high-volume power users.
- 3,000 AI messages / month
- Unlimited workspaces
- Unlimited knowledge entries
- Full AI access
- Replies in 50+ languages
- Priority support
Company
TeamsAdd your team, share knowledge, manage roles and billing in one workspace.
5 team members included · +$8 per extra seat / mo
- Everything in Pro
- Shared team knowledge base
- Roles & permissions
- Shared US/EU LLM or your own key
- Central billing & quota
- Priority support
Your own AI
Company-only add-on: a trainable AI source of your own — e.g. Ollama on a server in your country — for full data sovereignty.
- Self-hosted / EU server option
- Trainable on your data
- No data leaves your infrastructure
- Custom model (e.g. Ollama)
$3,000 setup + $500/month
Frequently Asked Questions
Set up in minutes — get all of this
Sign up free and your assistant is ready before your next coffee.
23+
Inbox systems
50+
Languages
1 min
Install
~90%
Less typing
Stop wasting time on replies
Free forever. Installed in under a minute. Your assistant is ready before your next coffee.
No credit card. Cancel anytime.